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US 2010/0161990 A1Published application
Ivr call routing using encrypted data
AssigneeVerizon Business Network Services Inc.
InventorsSteven W. Statham, Kirk R. Hill
Life of this patent
Estimating the term…
Abstract
A token representing encrypted data is used to initiate a call routing strategy based on receipt of the token. The call routing strategy is configured to initiate a query. Decrypted data associated with the encrypted data may be accessed to determine a data relationship based on the query.
Claims20
A method, comprising:
- receiving a token representing encrypted data;
- initiating a call routing strategy based on receipt of the token, the call routing strategy being configured to initiate a query;
- accessing decrypted data associated with the encrypted data to determine a data relationship based on the query.
A system comprising a computing device that includes one or more applications configured to:
- receive a token representing encrypted data;
- initiate a call routing strategy based on receipt of the token, the call routing strategy being configured to initiate a query;
- and
- access decrypted data associated with the encrypted data to determine a data relationship based on the query.
1 more element
A method for routing a call, comprising:
- receiving from an encryption module a token representing encrypted data;
- transmitting the token to a routing engine;
- initiating a query of decrypted data associated with the encrypted data through an interface with the encryption module.
A system comprising a computing device that includes one or more applications configured to:
- receive a call processing message at a routing engine, the call processing message having a token representing encrypted data;
- detect the token in the message;
- initiate a function configured to query decrypted data stored in an encryption module;
- determine a call routing path based upon a response to the query.
1 more element
Dependencies are inferred from the claim text.