System and method for building knowledgebase for software system

A computer program product, comprising a computer usable storage medium having a computer readable program code embodied therein, said computer readable program code containing instructions that when executed by a processor of a computer system implement a method for building a knowledgebase for a software system, the method comprising:

• receiving a request comprising a problem description and payment information from a user of a computer system that is coupled to the knowledgebase;
• verifying the payment information against payment database by a payment verification server that is coupled to the computer system;
• finding, in the knowledgebase, a first record comprising a first problem description that matches the problem description of the request, wherein the first record further comprises at least one solution associated with the first problem description;
• sending the first record found in the knowledgebase to an output device of the computer system;
• receiving a feedback on the first record from the user, wherein said feedback comprises rate information of the first record indicating how the user values each solution of said at least one solution of the first record in solving the problem;
• evaluating the received feedback;
• calculating a reward based on the feedback for an author of said at least one solution;
• and
• paying the calculated reward to the author of said at least one solution,
• wherein said receiving the request, said verifying, said finding, said sending, said receiving the feedback, said evaluating, said calculating, and said paying are performed by the computer system.

A computer system comprising a processor and a computer readable memory unit coupled to the processor, said memory unit containing instructions that when executed by the processor implement a method for building a knowledgebase for a software system, the method comprising:

• receiving a request comprising a problem description and payment information from a user of a computer system that is coupled to the knowledgebase;
• verifying the payment information against payment database by a payment verification server that is coupled to the computer system;
• finding, in the knowledgebase, a first record comprising a first problem description that matches the problem description of the request, wherein the first record further comprises at least one solution associated with the first problem description;
• sending the first record found in the knowledgebase to an output device of the computer system;
• receiving a feedback on the first record from the user, wherein said feedback comprises rate information of the first record indicating how the user values each solution of said at least one solution of the first record in solving the problem;
• evaluating the received feedback;
• calculating a reward based on the feedback for an author of said at least one solution;
• and
• paying the calculated reward to the author of said at least one solution,
• wherein said receiving the request, said verifying, said finding, said sending, said receiving the feedback, said evaluating, said calculating, and said paying are performed by the computer system,
• wherein the knowledgebase comprises at least one record, wherein each record of said at least one record comprises a respective problem description and a respective solution, wherein the respective problem description is a searchable index of each record in the knowledgebase, and wherein the respective solution describes how to solve or prevent a software problem specified in the respective problem description.