System and method for comparative analysis of tickets and dispatches

Abstract

A system and method for comparative analysis of tickets and/or dispatches including a receiver, at a baseline engine, configured to receive data associated with at least one of a product and a service corresponding to one or more tickets or dispatches, a processor, at the baseline engine, configured to generate baseline information based on the data, wherein the baseline information represents a comparative analysis of the at least one of a product and a service, and a transmitter, at the baseline engine, configured to transmit the baseline information to an output device for assessing the at least one product and service.

Dependencies are inferred from the claim text.