Method and system of obtaining diagnostic data from a device at a remote location

A system for obtaining diagnostic data from a device at a remote location comprising:

• an automated teller machine (ATM), the ATM configured to transmit first data associated with an event of the ATM over a communications link;
• a service server at a location remote from the ATM, the service server operably connected to the communications link, the service server configured to (i) receive the first data, (ii) format a first action request, and (iii) transmit the first action request over the communications link;
• and
• a customer server operably connected to the communications link, the customer server configured to (i) determine that the first action request does not violate a predetermined set of restrictions, (ii) generate a signal resulting in performance of the first action request, and (iii) transmit second data associated with performance of the first action request to the service server.

A method of obtaining diagnostic data from a device at a remote location comprising:

• establishing a communications link between a customer server and a service server at location remote from the customer server;
• generating an action request with the service server;
• transmitting the action request to the customer server;
• receiving the transmitted action request;
• determining that the received action request does not violate a predetermined set of restrictions;
• generating a control signal based upon the received action request;
• controlling an ATM to perform the action request;
• obtaining diagnostic data associated with performance of the action request;
• and
• transmitting the diagnostic data to the service server.