Method and system for detecting a relevant utterance
AssigneeNortel Networks Limited
InventorStephen Whynot
Life of this patent
Estimating the term…
Abstract
A method and apparatus for detecting use of an utterance. A voice session including voice signals generated during a conversation between a first participant and a second participant is monitored by a speech analytics processor. The speech analytics processor detects the use of an utterance. A speech recognition processor channel selected from a pool of speech recognition processor channels and is coupled to the voice session. The speech recognition processor provided speech recognition services to a voice-enabled application. The speech recognition processor channel is then decoupled from the voice session. The speech analytics processor continues to monitor the conversation for subsequent use of the utterance.
Claims20
A method for monitoring a conversation comprising:
- coupling a voice session comprising voice signals generated during a conversation between a first participant and a second participant to a speech analytics processor to detect in the voice signals a use of an utterance;
- receiving from the speech analytics processor an indication that the utterance has been detected in the voice signals;
- coupling the voice session to a speech recognition processor having an associated grammar comprising a plurality of commands, wherein the speech recognition processor monitors the voice session subsequent to the use of the utterance for one of the plurality of commands;
- and
- receiving from the speech recognition processor an indication that the one of the plurality of commands has been detected.
An apparatus for monitoring a conversation comprising:
- a communications interface adapted to interface with a telecommunications device;
- and
- a control system coupled to the communications interface and adapted to:
- couple a voice session comprising voice signals generated during a conversation between a first participant and a second participant to a speech analytics processor to detect in the voice signals a use of an utterance;
- receive from the speech analytics processor an indication that the utterance has been detected in the voice signals;
- couple the voice session to a speech recognition processor having an associated grammar comprising a plurality of commands, wherein the speech recognition processor monitors a media stream subsequent to the use of the utterance for one of the plurality of commands;
- and
- receive from the speech recognition processor an indication that the one of the plurality of commands has been detected.
A computer-usable medium having computer-readable instructions stored thereon for execution by a processor to perform a method comprising:
- coupling a voice session comprising voice signals generated during a conversation between a first participant and a second participant to a speech analytics processor to detect in the voice signals a use of an utterance;
- receiving from the speech analytics processor an indication that the utterance has been detected in the voice signals;
- coupling the voice session to a speech recognition processor having an associated grammar comprising a plurality of commands, wherein the speech recognition processor monitors the voice session subsequent to the use of the utterance for one of the plurality of commands;
- and
- receiving from the speech recognition processor an indication that the one of the plurality of commands has been detected.
Dependencies are inferred from the claim text.