Call routing
AssigneeVerizon Business Network Services Inc.
InventorPaul R. Dowdy
Life of this patent
Estimating the term…
Abstract
An inbound traffic allocation module is configured to store, in a database, data received from a plurality of site-services, and to determine a route capacity based at least in part on the received data, data received from each of the site-services including data related to at least one of a health and a busyness of the site-service. A traffic manager module is configured to retrieve the data from the site-services and to provide the data to the inbound traffic allocation module. A service selection engine module is configured to receive a request to route a call, and to route the call to one of the site-services based at least in part on the route capacity associated with the site-service.
Claims20
A method, comprising:
- determining, for each of a plurality of site-services, a route capacity that is based at least in part on a health of the site-service and a busyness of the site-service;
- receiving a request to route a call;
- and
- routing the call to one of the site-services based at least in part on the route capacity associated with the site-service.
A computer-readable medium comprising instructions executable by a processor tangibly embodied thereon, the instructions including instructions for:
- determining, for each of a plurality of site-services, a route capacity that is based at least in part on a health of the site-service and a busyness of the site-service;
- receiving a request to route a call;
- and
- routing the call to one of the site-services based at least in part on the route capacity associated with the site-service.
A system, comprising:
- a database;
- an inbound traffic allocation module configured to store, in the database, data received from a plurality of site-services, and to determine a route capacity based at least in part on the received data, data received from each of the site-services including data related to at least one of a health and a busyness of the site-service;
- a traffic manager module configured to retrieve the data from the site-services and to provide the data to the inbound traffic allocation module;
- and
- a service selection engine module configured to receive a request to route a call, and to route the call to one of the site-services based at least in part on the route capacity associated with the site-service.
Dependencies are inferred from the claim text.