Method and system for processing application logs
AssigneeAT&T Intellectual Property I, L.P.
InventorsMarcialito V. Nuestro, Rahul Anandani, Kevin J. Murray
Life of this patent
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Abstract
A method and system for processing application logs describing transactions in a computer telephony integration (CTI) environment is disclosed. The CTI environment includes a plurality of CTI servers configured to execute CTI applications. Numerous instances or types of CTI applications may be executed. A user may request information for a transaction performed in the CTI environment. The relevant application logs indicating the transaction may be determined and output. Information indicating the relevant application logs may be output to the user.
Claims24
A computer-implemented method for processing application logs in a computer telephony integration (CTI) environment, comprising:
- receiving a request for information associated with a transaction performed in the CTI environment;
- responsive to the request, retrieving a first plurality of transaction logs from a respective first plurality of applications in the CTI environment;
- determining a second plurality of transaction logs by determining which of the first plurality of transaction logs includes an indication of the transaction;
- and
- displaying information indicating the second plurality of transaction logs.
A system for analyzing transactions in a computer telephony integration (CTI) environment, comprising:
- a processor;
- and
- memory media accessible to the processor, including processor executable instructions to:
- receive a request indicating a transaction performed in the CTI environment, wherein the request specifies a trace key-value pair;
- based on the trace key-value pair, execute at least one trace script, wherein the at least one trace script includes processor executable instructions to retrieve at least one application transaction log for a CTI application in the CTI environment;
- and
- determine which of the at least one application transaction logs references the trace key-value pair.
Computer-readable memory media, including processor executable instructions for processing application logs in a computer telephony integration (CTI) environment, said instructions executable to:
- retrieve a plurality of transaction logs by automatically logging on to at least one server in the CTI environment;
- receive user input specifying a trace key-value pair associated with a transaction processed in the CTI environment;
- identify relevant transactions represented in the plurality of transaction logs based on the trace key-value pair;
- and
- enable a user to access information representing the relevant transactions.
Dependencies are inferred from the claim text.