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US 2010/0150323 A1Published application
Method of Addressing Time Wastage During Telephone Call Holds
AssigneePlantronics, Inc.
InventorsAlan W. Grattan, Beatrice L. Casanova
Life of this patent
Estimating the term…
Abstract
In a telephone communication system, a caller is provided with the facility for leaving a message with the called party or a central office or other network storage location if placed on hold to allow the caller to be notified once he or she is taken off hold.
Claims20
A method of addressing telephone call holds, comprising:
- providing a user interface for the caller making a call to record a message or select a pre-recorded or pre-defined message for the called party while the call is on hold.
Dependencies are inferred from the claim text.