System and Method for Testing User Connections in an Internet Protocol Television System

A method comprising:

• receiving a new user installation request at a server in an Internet Protocol television system;
• performing an upstream data rate test for each of a first plurality of user connections in the Internet Protocol television system in response to the new user installation request;
• recording an upstream data rate that is determined for each of the first plurality of user connections during the upstream data rate test;
• comparing each of the upstream data rates with a threshold upstream data rate;
• determining that the upstream data rates for a second plurality of user connections are below the threshold upstream data rate;
• and
• providing a cable service dispatch ticket for each of the first plurality of user connections when a number of the second plurality of user connections is above a threshold number.

A device comprising:

• a processor configured to:
• receive a new user installation request at a server in an Internet Protocol television system;
• perform an upstream data rate test for each of a plurality of user connections in the Internet Protocol television system in response to the new user installation request;
• record an upstream data rate that is determined for each of the user connections during the upstream data rate test;
• and
• provide a cable service dispatch ticket for each of the user connections when a number of the upstream data rates are below a threshold upstream data rate.

A computer readable medium comprising a plurality of instructions to manipulate a processor, the plurality of instructions comprising:

• instructions to receive a new user installation request at a server in an Internet Protocol television system;
• instructions to perform an upstream data rate test for each of a first plurality of user connections in the Internet Protocol television system in response to the new user installation request;
• instructions to record an upstream data rate that is determined for each of the first plurality of user connections during the upstream data rate test;
• instructions to compare each of the upstream data rates with a threshold upstream data rate;
• instructions to determine that the upstream data rates for a second plurality of user connections are below the threshold upstream data rate;
• and
• instructions to provide a cable service dispatch ticket for each of the first plurality of user connections when a number of the second plurality of user connections is above a threshold number.