Incident reporting in a multimedia content distribution network
AssigneeAT&T Intellectual Property I, L.P.
InventorsJon D. Heath, James Huffman, Brian Wilson
Life of this patent
Estimating the term…
Abstract
A method and system for reporting incidents on a multimedia content distribution network (MCDN) includes generating user service alerts when a disruption to a channel of the multimedia content is observed. The user service alert may be generated at a client of the MCDN and recorded along with a timestamp and a channel indicator. A remote control device may be equipped to generate the user service alert. A support event may be generated in response to receiving the user service alert. The support event may cause the disruption to be investigated and a status report to be sent back to the client.
Claims25
A method for reporting incidents over a multimedia content distribution network (MCDN), comprising:
- receiving multimedia content from the MCDN;
- displaying the multimedia content;
- receiving a user service alert indicative of a disruption of the multimedia content;
- and
- causing a timestamp indicative of when the user service alert was received to be recorded.
A system for generating support events over a multimedia content distribution network (MCDN), comprising:
- a processor;
- and
- memory media accessible to the processor, including processor executable instructions to:
- send multimedia content to a client of the MCDN, including a plurality of viewing channels;
- receive a service request via the MCDN from the client indicating a disruption of a viewing channel from the plurality of viewing channels;
- and
- generate a support event based on the service request.
Computer-readable memory media, including instructions for delivering multimedia content over a multimedia content distribution network (MCDN), said instructions executable to:
- respond to a user service alert indicating a disruption of a viewing channel by generating a support event, wherein the viewing channel is one of a plurality of viewing channels made available to a client of the MCDN;
- and
- output a confirmation of the support event to the client.
Dependencies are inferred from the claim text.