US 2010/0146280 A1 · REMOTE ASSISTING METHOD AND SYSTEM

Abstract

A remote assisting method is applied in a remote assisting system, which includes a server, a help-asking device and a helping device. The remote assisting method includes the following steps. First, ticket information is encrypted into encrypted ticket information, which is provided to the server, in response to a help-asking event and according to a first key. Next, the encrypted ticket information provided by the help-asking device is decoded into the ticket information according to a second key. Then, the ticket information, generated by decoding, is provided to the helping device such that the helping device can log in the help-asking device and perform a remote assisting operation.

Claims25

Dependent claims

A remote assisting method applied in a remote assisting system, which comprises a server, a help-asking device and a helping device, the remote assisting method comprising the steps of:

(a) receiving first encrypted ticket information generated by the help-asking device, which encrypts ticket information in response to a help-asking event and according to a first key;
(b) decoding the first encrypted ticket information, which is provided by the help-asking device, into the ticket information according to a second key;
and
(c) providing the ticket information, obtained by decoding, to the helping device such that the helping device can log in the help-asking device and perform a remote assisting operation based on the ticket information.

1 more element

A remote assisting system, comprising:

a help-asking device, having a first key, for encrypting ticket information into first encrypted ticket information in response to a help-asking event and according to the first key;
a server, having a second key, for decoding the first encrypted ticket information into the ticket information according to the second key, and providing the ticket information;
and
a helping device for receiving the ticket information provided by the server such that the helping device can log in the help-asking device and perform a remote assisting operation.

1 more element

A remote assisting system for communicating with a helping device, the remote assisting system comprising:

a help-asking device, having a first key, for encrypting ticket information into first encrypted ticket information in response to a help-asking event and according to the first key and providing the first encrypted ticket information;
and
a server, having a second key, for decoding the first encrypted ticket information into the ticket information according to the second key and providing the ticket information to the helping device such that the helping device can log in the help-asking device and perform a remote assisting operation.

Dependencies are inferred from the claim text.

Remote assisting method and system

Life of this patent

Remote assisting method and system

Life of this patent

Abstract

Claims25