Adaptable workflow and communications system
OwnerJames E. DAVIS, Balasubramaniam Ganesh +1inventors
InventorsJames E. DAVIS, Balasubramaniam Ganesh, Kenneth L. Holmes
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Abstract
A data driven workflow solution that normalizes business communications by systematically recording related business communications from disparate communications channels in a common format such that the related business communications are automatically integrated into the associated business processes and which flow solution is flexible for capturing additional data elements or to adapt to changing tasks associated with the business processes is disclosed.
Claims30
A method for managing projects, requests, tasks, approvals and associated communications regardless of source of said projects, said requests, said tasks, said approvals, the method comprising the computer-implemented act of:
- automatically building a flexible dynamically changeable business process tracking system for tracking said projects, said requests, said tasks, said approvals and said associated communications from disparate sources based on implementing logical relationships between data associated with said projects, said requests, said tasks, said approvals and said associated communications, wherein the logical relationships are associated with one or more business rules, wherein one or more workflow processes associated with the business process tracking system are automatically generated in response to generation of at least a subset of the data, and wherein the flexible dynamically changeable business process tracking system dynamically adapts to changes in control data.
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Dependencies are inferred from the claim text.