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AssigneeConvergys Customer Management Group, Inc.
InventorsKevin Elmore, Vince Hoeser, David Horn, Linda Horn, Charles Kaake, Kevin Kelly, Mark Mabel, Hal Rodriguez, Paul Stephens, Vadim Pokotylo, Girish Bakhru
Estimating the term…
A comprehensive electronic business support system comprises three layers: (1) the business layer, including various smart components which unify data and business processes across all customer interactions; (2) the integration layer, including various communications messaging interfaces and enterprise application integration adapters, which provide a flexible, automated, and process driven solution for integrating across business applications and operations support systems; and (3) the presentation layer, including various customer views, which are presented via particular business portals. A smart component server provides the core services and comprehensive business process logic required to successfully conduct business online. The communications messaging interfaces integrate with back-office systems for functions such as billing, provisioning, and interconnection.
An electronic business support system, comprising a smart component server, wherein said smart component server comprises:
A method for sending a communications messaging interface from the electronic business support system to an external system, comprising the steps of:
A method for adding a new communications messaging interface for the electronic business support system, comprising the steps of:
Dependencies are inferred from the claim text.