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AssigneeXerox Corporation
InventorsGuillaume Bouchard, Victor Ciriza, Laurent Donini, Pascal Valobra
Estimating the term…
Systems and methods are described that facilitate using end-user feedback to automatically distinguish between a normal behavior and a device failure which can be a hard failure (e.g., a device malfunction) or a soft failure. For instance, upon detection of a usage switch from a first device to a second device by a user, a survey message is sent to the user to solicit information regarding the reasons for the switch. If the switch was triggered by a device malfunction, the detected device failure is verified and an alert is sent to an administrator and/or potentially impacted users. If the switch was triggered by the user's need for functionality (e.g., color printing, collation, etc.) not provided by the first device, which is otherwise functioning properly, then the detected failure is determined to be a failure and the failure detection algorithm is updated accordingly.
A method of detecting device failures in a networked device infrastructure, comprising:
A failure detection system, comprising:
An apparatus for detecting device failures in a networked device infrastructure, comprising:
Dependencies are inferred from the claim text.