Method for managing customer-oriented service level agreement metrics and profile quality and service level agreement system thereof

A system for managing a customer-oriented service level agreement that manages a customer-oriented service level agreement metrics and profile quality, comprising:

• an interworking device that collects quality information including an SLA agreement metrics of a customer, metrics value, compensation level, profile quality information, fault quality information, network performance quality information and subscriber information for each customer;
• a customer-oriented SLA metrics managing device that generates customer-oriented profile quality monitoring information corresponding to the customer based on the received SLA agreement metrics and metrics value for each customer and manages the quality;
• an SLA quality managing device that monitors whether there is quality violation possibility for the generated customer-oriented profile quality monitoring information and determines the quality violation or not based on the SLA metrics and metrics value for each customer to perform the compensation processing corresponding to the quality violation according to the determination result;
• and
• a providing device that provides statistical information on the quality level and the quality violation corresponding to the customer-oriented profile quality monitoring information and provides the statistical information to the customer.