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OwnerTimothy Watanabe, Kenneth Poray +2inventors
InventorsTimothy Watanabe, Kenneth Poray, Craig So, Ryan Menda
Estimating the term…
Methods and systems for automating communication and interaction with voice mail systems are described. The systems comprise a platform capable of handling multiple types of communications with multiple users and systems. The platform contains a browser, one or more servers for handling communications between the platform and user devices that are external to the platform, a speech engine for converting text to speech and vice versa, a chat server, an email server, a text server, a data warehouse, a scheduler, a workflow/rules engine, a reports server, and integration APIs that can be integrated with 3rd party systems and allow those systems to be integrated with the platform. The platform is linked to multiple users (and their devices or systems) through a communications network. The platform can be used to navigate telephone prompts, deliver a complete message on a voice mail system and verify that the complete message has been left, use voice recognition or touchtone recognition to collect information from a user or the voice mail, record any of these transactions, and allows a user to create and customize these features, as well as obtain a customized reporting through a user interface with the platform. Other embodiments are described.
A communication method, comprising:
The method of claim 3, wherein the verification process comprises reviewing a recording of the message after it has been left on the message system.
A communication method, comprising:
A communication method, comprising:
Dependencies are inferred from the claim text.