Method of Scheduling a Workforce Constrained By Work Rules and Labor Laws
AssigneeAspect Software, Inc.
InventorsAaron C. Beshears, David Rawle, Jacob Kraft, Mark Irwin
Life of this patent
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Abstract
A method and apparatus are provided for evaluating a plurality of work schedules containing scheduling information for a plurality of agents of an organization. The method includes the steps of providing a rule plug-in, defining a rule from the plug-in by associating an agent scheduling characteristic with the plug-in, comparing the agent scheduling characteristic with a set of agent scheduling entries of each agent within each of the plurality of work schedules and selecting a work schedule of the plurality of work schedules for use by the organization based upon the comparison.
Claims44
A method of evaluating a plurality of work schedules containing scheduling information for a plurality of agents of an organization comprising:
- providing a rule plug-in;
- defining a rule from the plug-in by associating an agent scheduling characteristic with the plug-in;
- comparing the agent scheduling characteristic with a set of agent scheduling entries of each agent within each of the plurality of work schedules;
- and
- selecting a work schedule of the plurality of work schedules for use by the organization based upon the comparison.
An apparatus for evaluating a plurality of work schedules containing scheduling information for a plurality of agents of an organization comprising:
- a rule plug-in;
- means for defining a rule from the plug-in by associating an agent scheduling characteristic with the plug-in;
- means for comparing the agent scheduling characteristic with a set of agent scheduling entries of each agent within each of the plurality of work schedules;
- and
- means for selecting a work schedule of the plurality of work schedules for use by the organization based upon the comparison.
An apparatus for evaluating a plurality of work schedules containing scheduling information for a plurality of agents of an organization comprising:
- a rule plug-in;
- a rule defined by associating an agent scheduling characteristic with the plug-in;
- a comparator that compares the characteristics of the rule with the agent scheduling entries of each agent within each of the plurality of work schedules;
- and
- a work schedule of the plurality of work schedules selected for use by the organization based upon the comparison.
Dependencies are inferred from the claim text.