Live-agent-enabled teis systems

A method for providing transaction-enabled information, the method comprising:

• receiving, at one or more computer systems operated by an information service, a first information request from a user associated with a second communications device requesting information from the information service, the first information request indicative of one or more data elements;
• determining, with the one or more computer systems, a transaction that satisfies criteria associated with requested information based on the one or more data elements;
• receiving, at the one or more computer systems operated by the information service, a second information request from the user associated with the second communications device, the second information request indicative of whether the user wishes to initiate a buying decision process related to the transaction through the information service before being presented with the requested information;
• and
• communicating, from the one or more computer systems operated by the information service, information to the user associated with the buying decision process related to the transaction based on an indicating that the user wishes to initiate the buying decision process related to the transaction through the information service.

A method for providing hybrid live-agent-enabled and automated-agent transaction-enabled information, the method comprising:

• receiving, at least one of one or more communications device operated by a human agent of an information service or one or more computer systems operated by the information service, a first information request from a user associated with a second communications device requesting information from the information service, the first information request indicative of one or more data elements;
• determining, based on the one or more data elements, a transaction that satisfies criteria associated with requested information;
• receiving, at least one of one or more communications device operated by the human agent of the information service or the one or more computer systems operated by the information service, a second information request from the user associated with the second communications device, the second information request indicative of whether the user wishes to initiate a buying decision process related to the transaction through the information service before being presented with the requested information;
• and
• communicating, from at least one of one or more communications device operated by the human agent of the information service or the one or more computer systems operated by the information service, information to the user associated with the buying decision process related to the transaction based on an indicating that the user wishes to initiate the buying decision process related to the transaction through the information service.