Dialog filtering for filling out a form
AssigneeInternational Business Machines Corporation
InventorsCarl Joseph Kraenzel, Baiju Dhirajlal Mandalia, David M. Lubensky
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AssigneeInternational Business Machines Corporation
InventorsCarl Joseph Kraenzel, Baiju Dhirajlal Mandalia, David M. Lubensky
Estimating the term…
The invention discloses a system and method for filling out a form from a dialog between a caller and a call center agent. The caller and the caller center agent can have the dialog in the form of telephone conversation, instant messaging chat or email exchange. The system and method provides a list of named entities specific to the call center operation and uses a translation and transcription minor to filter relevant elements from the dialog between the caller and the call center agent. The relevant elements filtered from the dialog are subsequently displayed on the call center agent's computer screen to fill out application forms automatically or through drag and drop operations by the call center agent.
A system for filling out a form from a dialog, comprising:
A method for filling out a form from a dialog, comprising the steps of:
A computer program embodied on a computer-readable medium for filling out a form from a dialog, comprising:
A method of deploying a computer program for filling out a form from a dialog, to a client company, comprising the steps of:
Dependencies are inferred from the claim text.