Call-stack pattern matching for problem resolution within software

A computer-implemented method of diagnosing a fault condition within software comprising:

• responsive to a fault condition within a computing system belonging to an organization, automatically sending call-stack information for the fault condition from the computing system to a first server within the organization;
• within the first server, comparing the call-stack information for the fault condition with call-stack information from prior fault conditions that occurred within the organization to determine whether the call-stack information for the fault condition matches call-stack information from one of the prior fault conditions;
• and
• if the call-stack information for the fault condition does not match, sending the call-stack information to a second server for comparison with call-stack information from prior fault conditions that occurred within at least one different organization.

A machine readable storage, having stored thereon a computer program having a plurality of code sections executable by a machine for causing the machine to perform the steps of:

• responsive to a fault condition within a computing system belonging to an organization, automatically sending call-stack information for the fault condition to a first server within the organization;
• within the first server, comparing the call-stack information for the fault condition with call-stack information from prior fault conditions that occurred within the organization to determine whether the call-stack information for the fault condition matches call-stack information from one of the prior fault conditions;
• and
• if the call-stack information for the fault condition does not match, sending the call-stack information to a second server for comparison with fault stack information from prior fault conditions that occurred within at least one different organization.