Conference call management system
AssigneeInteractions LLC
InventorsMichael Eric Cloran, Mitchell Gregory Shields, Theron Justin Lamm, Jason Aaron Kolb, Jeromey Russell Goetz, David Paul Heitzman
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Abstract
Systems and methods are described for improving connection to and management of conference calls. An inference/rules engine and human backed speech interpretation subsystem enable the system to efficiently use knowledge about the call to identify the caller and determine to which conference he or she should be connected. During the conference, a virtual assistant is available to interpret and execute system commands spoken by a caller, such as in a side conference accessed via DTMF tones.
Claims13
A system, comprising a processor and a memory in communication with the processor, the memory storing programming instructions executable by the processor to:
- play spoken input from a conference call participant in a manner perceivable by a first intent analyst;
- accept input from the first intent analyst that indicates the first intent analyst's interpretation of a system request in the spoken input;
- providing feedback concerning receipt of the system request to the participant;
- and
- automatically executing the system request responsively to the accepting function.
A system, comprising a processor and a memory in communication with the processor, the memory storing programming instructions executable by the processor to:
- gather enough information to
- identify a caller, and
- identify a conference, from among multiple conferences, that the caller wants to join,
- where the gathering of enough information to identify the caller includes
- automatically narrowing a universe of caller identities to a subset of caller identities as a function of data about the audio connection with the caller,
- further narrowing the subset to a single caller identity by automatically playing a recorded question to, and collecting an answer from, the caller;
- and
- automatically place the caller into the identified conference.
Dependencies are inferred from the claim text.