Systems and methods for structured voice interaction facilitated by data channel

A method of making a structured voice interaction system comprising:

• operably coupling at least two parts of a structured voice interaction system, wherein operably coupling at least two parts of a structured voice interaction system includes but is not limited to:
• operably coupling at least one part of the structured voice interaction system with logic to communicate one or more voice prompts to a caller via a voice channel connection;
• operably coupling at least one part of the structured voice interaction system with logic to communicate navigation information for the structured voice interaction system to the caller via a data channel connection;
• operably coupling at least one part of the structured voice interaction system
• with logic to coordinate the one or more voice prompts communicated to the caller via the voice channel connection with the navigation information communicated via the data channel connection;
• and
• operably coupling at least one part of the structured voice interaction system
• with logic to provide to the caller the one or more voice prompts for a present level of the structured voice interaction system via the voice channel connection and to simultaneously provide navigation information for at least one sublevel of the present level of the structured voice interaction system via the data channel connection.

A method of making a system comprising:

• operably coupling at least two parts of a structured voice interaction system, wherein operably coupling at least two parts of a structured voice interaction system includes but is not limited to:
• operably coupling at least one part of the system with a structured voice interaction system;
• operably coupling at least one part of the system with a telephone;
• operably coupling at least one part of the system with logic to enable the telephone and the structured voice interaction system to exchange navigation information and commands via a data channel connection between the telephone and the structured voice interaction system, the navigation information coordinated with one or more voice prompts and navigation commands exchanged via a voice channel connection;
• and
• operably coupling at least one part of the system with logic to provide to the telephone a voice prompt for a present level of the structured voice interaction system via the voice channel connection and to simultaneously provide navigation information for at least one sublevel of the present level of the structured voice interaction system via the data channel connection.

A system, comprising:

• an article of manufacture including but not limited to a signal bearing medium configured by one or more instructions related to:
• establishing a voice channel connection with a structured voice interaction system;
• establishing a data channel connection with the structured voice interaction system;
• and
• receiving over the data channel connection navigation information for the structured
• voice interaction system, the data channel connection navigation information provided by the structured voice interaction system, the data channel connection navigation information coordinated with navigation information provided by the structured voice interaction system over the voice channel connection, the data channel connection navigation information including at least one level of the structured voice interaction system other than or in addition to a level of the navigation information simultaneously provided by the structured voice interaction system over the voice channel connection.