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US 2009/0265248 A1Published application
Virtual Concierge for Shipping Services
OwnerDeborah Walkerinventor
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Abstract
A virtual concierge for shipping services is disclosed. One aspect of certain embodiments includes providing an automated computer-implemented self-service front-end shipping system to business concerns for self-service access by the customers of the respective business concern for shipping the customer's packages.
Claims20
A computer-implemented method for providing a virtual concierge for shipping services, the method comprising:
- providing to at least one business concern an automated self-service front-end shipping system for use by customers of the at least one business concern, for shipping packages, wherein the automated self-service front-end shipping system comprises:
- a computer-implemented graphical user-interface for allowing a respective customer of the at least one business concern,
- to input shipping address information,
- to select a shipping carrier,
- to select a class of shipping service offered by the selected shipping carrier,
- to receive pricing information based on the respective customer's inputted information,
- to select packaging supplies for purchase, and
- to pay for the selected shipping service and for the selected packaging supplies;
- creating a pre-paid encoded shipping label based on at least the respective customer's input selection of shipping carrier and class of shipping service, wherein the encoded shipping label includes non-human readable encoded information specific to the selected shipping carrier;
- and
- enabling the respective customer to print the pre-paid encoded shipping label.
8 more elements
Dependencies are inferred from the claim text.