Method for outsourcing technology based services
OwnerStephen M. Pratt, Gregg Lymbery +1inventors
InventorsStephen M. Pratt, Gregg Lymbery, Simon Fisher
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Abstract
A computer implemented method of defining the outsourcing of technology based services, the method including the steps of: defining a plurality of technology based services that are to be provided by one or more service providers to a customer; defining a plurality of activities associated with the services; displaying the services and activities on a graphical user interface; detecting a selection of one of the activities; and displaying further information on the interface based on the selected activity, wherein the further information provides a guide on how to define the outsourcing of the selected activity.
Claims34
A computer implemented method of defining the outsourcing of technology based services, the method including the steps of:
- defining a plurality of technology based services that are to be provided by one or more service providers to a customer;
- defining a plurality of activities associated with the services;
- displaying the services and activities on a graphical user interface;
- detecting a selection of one of the activities;
- and
- displaying further information on the interface based on the selected activity, wherein the further information provides a guide on how to define the outsourcing of the selected activity.
A computer implemented method of validating metric data during the outsourcing of technology based services, the method including the steps of:
- defining a plurality of technology based services that are to be provided by one or more service providers to a customer;
- defining elements of a business environment in which the technology based services are to be provided and arranging them in a hierarchy;
- displaying metric information for the selected element;
- enabling metric data for the elements of the business environment to be received;
- and
- determining if any received metric data is valid across the hierarchy of the business environment.
A computer implemented method of providing interaction information when defining the outsourcing of technology based services, the method including the steps of:
- defining a plurality of technology based services that are to be provided by one or more service providers to a customer;
- defining a plurality of activities associated with the services;
- defining elements of a business environment in which the technology based services are to be provided;
- displaying the services, activities and elements of the business environment on a graphical user interface;
- and
- displaying a graphical indication of the direction of interaction between any two entities, wherein an entity is one of a service provider or the customer.
Dependencies are inferred from the claim text.