Method and system for processing a customer request
AssigneeHuawei Technologies Co., Ltd.
InventorZhaoqi Zhou
Life of this patent
Estimating the term…
Abstract
A method for processing customer requests includes: generating a service request according to a business subscribed by a customer, wherein the service request carries service request information; acquiring business attribute information required in business processing corresponding to the service request, according to the service request information; and determining a corresponding business processing unit according to the acquired business attribute information, so as to process the subscribed business. A system for processing customer requests is also disclosed. With the present invention, the quality of service may be guaranteed and the satisfaction degree of the customer may be improved.
Claims20
A method for processing customer requests, comprising:
- generating a service request according to a business subscribed by a customer, wherein the service request carries service request information;
- acquiring business attribute information required in business processing corresponding to the service request, according to the service request information;
- and
- determining a corresponding business processing unit according to the acquired business attribute information, so as to process the subscribed business.
A service request task processing unit, comprises:
- a service request task configuration module (201), adapted to pre-configure the business attribute information items included in different businesses respectively, and pre-configure a task corresponding to the business attribute information;
- a service request task parsing module (203), adapted to acquire the business attribute information required in business processing corresponding to the received service request from the service request information sent from a service request processing unit (103), according to the business attribute information items included in the different businesses pre-configured by the service request task configuration module (201);
- and
- a service request task adaption module (205), adapted to determine task required to be executed for the corresponding business attribute information, according to the task corresponding to the business attribute information acquired by the service request task parsing module (203), and send a business request to a business processing unit (101).
A system for processing service requests, comprising:
- a service request processing unit (101), adapted to receive a business subscription, and generate a service request according to the subscribed business, wherein the service request carries service request information;
- a service request task processing unit (103), adapted to acquire business attribute information required in business processing corresponding to the service request from the service request information carried in the service request generated by the service request processing unit (101), and determine a corresponding business processing unit (105) according to the acquired business attribute information;
- and
- a business processing unit (105), adapted to process the subscribed business.
Dependencies are inferred from the claim text.