Method and system for routing a task to an employee based on physical and emotional state
AssigneeInternational Business Machines Corporation
InventorsChristian Eggenberger, Peter Malkin, Paul Sorenson
Life of this patent
Estimating the term…
Abstract
A method, system, computer program product, and computer program storage device for determining an assignment of a task to a consultant is disclosed. The method, system, computer program product, and computer program storage device determine the assignment based not only on availability and skill set, but also based on an estimated impact on the emotional state and the physical state of consultants.
Claims25
A computer-implemented system for determining an assignment of a task to a consultant, the computer-implemented system comprising:
- a computer-implemented consultant state update monitoring handler for monitoring and updating consultant state information associated with a consultant;
- a memory storage device for storing said consultant state information and task information;
- and
- a computer-implemented consultant assigning handler for determining a best compatible consultant among available consultants for said task based on said consultant state information and said task information.
An automatic method for determining an assignment of a task to a consultant, the method comprising:
- monitoring consultant state information of at least two consultants;
- estimating an impact on consultant state information in case of serving said task;
- and
- using said estimated impact and said consultant state information with a policy to assign said task to a consultant.
Dependencies are inferred from the claim text.