Service Level Agreement-Based Service Monitoring System using Agents

Abstract

A service level agreement-based service monitoring system is provided by a service management broker (SMB) for a service provider registering and publishing a web service, and uploading a service level agreement with a service requester to a database. The service management broker respectively has a monitoring broker online mode, a non-monitoring broker online mode and a non-monitoring broker offline mode. The above three modes correspondingly utilize a broker to monitor the quality of a web service, and the above three modes can be respectively provided for the service requester evaluating the quality of the web service and the service provider examining service evaluations, and further for informing the service provider and the service requester for performing an appropriate operation when any one of the service provider and the service requester breaks the service level agreement.

Dependencies are inferred from the claim text.