Notice and non-response tracking
AssigneeAmerican Express Travel Related Services Company, Inc.
InventorsBrian William Ford, Dean Victor Vocaturo
Life of this patent
Estimating the term…
Abstract
Tracking and management data for distribution of informational, legal, or contractual notices and tracking associated response, or non-response, is disclosed. The system generates and links tracking data for both the distribution and the response, generates indicators that include the tracking data, and encodes the indicators so that the indicators are detectable as they traverse various events and locations throughout the lifecycle. A detailed audit trail of each event in the distribution and response lifecycle is constructed using data matching methods and various statistics regarding the lifecycle, such that the response habits of notice recipients are formulated.
Claims20
A method for distributing and tracking notices comprising:
- receiving first distribution tracking data from a service provider, wherein the first distribution tracking data is based upon detection of a first distribution tracking indicator associated with a notice, wherein a first notice tracking identifier is associated with the first distribution tracking indicator, wherein the first notice tracking identifier is one of a plurality of notice tracking identifiers, wherein each of the plurality of notice tracking identifiers is associated with a respective distribution tracking indicator and each respective distribution tracking indicator is configured to be detected;
- matching a first tracking dataset with the first distribution tracking data to create matched tracking data, wherein the first tracking dataset is one of a plurality of tracking datasets;
- and
- analyzing the matched tracking data to determine the notice distribution metrics.
A machine-readable medium tangibly embodying computer-executable instructions for tracking a payment lifecycle that, if executed by a computing device, cause the computing device to perform a method comprising:
- receiving first distribution tracking data from a service provider, wherein the first distribution tracking data is based upon detection of a first distribution tracking indicator associated with a notice, wherein a-first notice tracking identifier is associated with the first distribution tracking indicator, wherein the first notice tracking identifier is one of a plurality of notice tracking identifiers, wherein each of the plurality of notice tracking identifiers is associated with a respective distribution tracking indicator and each respective distribution tracking indicator is configured to be detected;
- matching a first tracking dataset with the first distribution tracking data to create matched tracking data, wherein the first tracking dataset is one of a plurality of tracking datasets;
- and
- analyzing the matched tracking data to determine whether the notice distribution metrics.
A notice distribution management system configured to:
- receive first distribution tracking data from a service provider, wherein the indicator associated with a notice, wherein a first notice tracking identifier is associated with the first distribution tracking indicator, wherein the first notice tracking identifier is one of a plurality of notice tracking identifiers, wherein each of the plurality of notice tracking identifiers is associated with a respective distribution tracking indicator and each respective distribution tracking indicator is configured to be detected;
- match a first tracking dataset with the first distribution tracking data to create matched tracking data, wherein the first tracking dataset is one of a plurality of tracking datasets;
- and
- analyze the matched tracking data to determine whether the notice distribution metrics.
Dependencies are inferred from the claim text.