Physician office viewpoint survey system and method

A system for collecting, processing, and presenting survey information comprising:

• I. means for connecting to a survey participant over an external communication system;
• II. means for conducting a plurality of automated surveys with survey participants, said automated surveys being conducted according to survey scripts, said survey scripts providing instructions for conducting said automated survey to collect survey data, said conducting a plurality of automated surveys with survey participants including the steps of:
• A. means for conducting a survey with a participant who is a patient according to patient survey scripts including scripts for obtaining survey data including patient viewpoint data;
• B. means for conducting a survey with a participant who is an employee according to employee survey scripts including scripts for obtaining survey data including employee viewpoint data;
• and
• C. means for conducting a survey with a participant who is a manager according to manager survey scripts including scripts for obtaining survey data including fiscal performance data;
• III. means for generating analyzed data from said survey data, wherein said analyzed data utilizes a compass viewpoint information presentation paradigm;
• IV. means for generating reports utilizing said survey data and said analyzed data, said reports for use by a survey consumer or for use by said survey participant;
• and
• V. means for generating assessed survey information from said survey data and said analyzed data, and
• VI. means for formatting said assessed survey information for display to a survey consumer, wherein
• said assessed survey information is formatted differently for display to the end user depending on whether the end user is a customer or not a customer, and wherein
• said system is adapted for displaying assessed survey information to the end user during, or immediately after, said survey.

A system for collecting, processing, and presenting survey information, said system comprising:

• an automated survey communication system for connecting to a survey participant over an external communication system, and adapted for conducting a plurality of automated surveys with survey participants for obtaining updated survey data, said conducting a plurality of automated surveys including:
• conducting a survey with a participant who is a customer to obtain survey data including customer viewpoint data;
• and
• conducting a survey with a participant who is not a customer to obtain survey data including viewpoint data including data that is not customer viewpoint data;
• a database for storing the updated survey data
• the database also for storing historical survey data including data collected and/or analyzed during previous surveys;
• an analysis and presentation subsystem including a computer for analyzing said updated survey data during said conducting a survey to generate analyzed data, and for automatically generating reports utilizing said historical survey data and said analyzed data, said reports provided for use by a survey consumer who is not a customer;
• said analysis and presentation subsystem also for automatically generating display information utilizing at least a portion of said analyzed data, wherein said display information is formatted differently based on whether the participant is a customer or is not a customer;
• said analysis and presentation subsystem also for displaying said display information to each of said participants during, or immediately thereafter, the conducting of the survey for that participant, for providing feedback to the participants;
• and
• said analysis and presentation subsystem also for displaying said reports to said consumer, said reports being formatted differently than said display information displayed to said participants.

A method for collecting, processing, and presenting survey information using a computer, said method comprising the steps of:

• I. connecting to a survey participant over an external communication system;
• II. conducting a plurality of automated surveys with survey participants for obtaining updated survey data, said conducting a plurality of automated surveys including the steps of:
• A. conducting a survey with a participant who is a customer to obtain survey data including customer viewpoint data;
• and
• B. conducting a survey with a participant who is not a customer to obtain survey data including viewpoint data including data that is not customer viewpoint data;
• III. storing the updated survey data in a database;
• IV. storing historical survey data including data collected and/or analyzed during previous surveys in the database;
• V. during said conducting a survey, using the computer for automatically analyzing said updated survey data to generate analyzed data;
• VI. using the computer for automatically generating reports utilizing said historical survey data and said analyzed data, said reports provided for use by a survey consumer who is not a customer;
• VII. automatically generating display information utilizing at least a portion of said analyzed data, wherein said display information is formatted differently based on whether the participant is a customer or is not a customer;
• VIII. displaying said display information to each of said participants during, or immediately thereafter, the conducting of the survey for that participant, for providing feedback to the participants;
• and
• IX. displaying said reports to said consumer, said reports being formatted differently than said display information displayed to said participants.

A method for collecting, processing, and presenting survey information using a computer system, said method comprising the steps of:

• I. connecting to a survey participant over an external communication system;
• II. conducting a plurality of automated surveys with survey participants for obtaining survey data, said conducting a plurality of automated surveys utilizing a drill-down methodology and including the steps of:
• A. conducting a survey with a participant who is a customer to obtain survey data including customer viewpoint data;
• and
• B. conducting a survey with a participant who is an employee to obtain survey data including employee viewpoint data;
• and
• III. In real time or near real time with respect to completing said conducting step, using the computer system for performing the steps of:
• A. generating analyzed data derived from said survey data;
• B. generating assessed survey information derived from said survey data and said analyzed data;
• and
• C. formatting said assessed survey information and/or for generating reports for display to a survey consumer during or immediately after any of the surveys;
• wherein said drill-down methodology utilizes one or both of survey data already provided by the survey participant and historical survey data to determine a subsequent survey question to be asked of the current survey participant.

A method for collecting, processing, and presenting survey information using a computer system, said method comprising the steps of:

• I. conducting a plurality of surveys with a plurality of survey participants for obtaining survey data for storing in a database as historical survey data;
• II. connecting to a current survey participant over an external communication system to obtain current survey data by conducting a current survey of the current survey participant;
• and
• III. In real time or near real time with respect to said connecting to a current survey participant, using the computer system for performing the steps of:
• A. generating analyzed data derived from said historical survey data;
• B. generating assessed survey information derived from said current survey data and said analyzed data;
• and
• C. generating reports for display to a survey consumer utilizing said assessed survey information, wherein said reports are presented to the survey consumer during or immediately following said conducting of the current survey.

A method for collecting, processing, and presenting survey information using a computer, said system comprising the steps of:

• I. connecting to a survey participant over an external communication system;
• II. conducting a plurality of automated surveys with survey participants for obtaining survey data, said conducting a plurality of automated surveys including the steps of:
• A. conducting a survey with a participant who is a customer to obtain survey data including customer viewpoint data;
• and
• B. conducting a survey with a participant who is an employee to obtain survey data including employee viewpoint data;
• III. using the computer for generating analyzed data from said survey data;
• IV. generating reports utilizing said survey data and said analyzed data, said reports for use by a survey consumer;
• V. generating assessed survey information from said survey data and said analyzed data;
• VI. formatting said assessed survey information for display to a survey consumer;
• and
• VII. generating, formatting, and displaying a formatted survey report incorporating survey data obtained from the current participant in real time or near real time, utilizing historical survey data, to each survey participant during each of said surveys, said survey results formatted and displayed in a customized manner based on whether the current survey participant is a customer or not a customer.