System and method for providing medical and contact information during an emergency call

A method for providing subscriber information in conjunction with a call initiated by a subscriber to a response center comprising:

• receiving the call and the subscriber information from a communication device operating on a communication network;
• forwarding the call and the subscriber information to the response center;
• and
• forwarding at least one alert message to at least one contact stored as at least one part of the subscriber information.

A computer program product, embodied on a computer-readable medium, for providing subscriber information to a response center upon initiation of a call from a communication device operating on a communication network comprising:

• computer code for receiving an identifier identifying the communication device;
• computer code for forwarding the identifier to a switch;
• computer code for receiving the subscriber information from a central server communicatively connected to the switch upon authentication of the communication device using the identifier;
• computer code for forwarding the subscriber information to a response center;
• and
• computer code for forwarding at least one alert message to at least one contact stored as at least one part of the subscriber information.

A computer program product, embodied on a computer-readable medium, for providing subscriber information in conjunction with a call initiated by a subscriber to a response center comprising:

• computer code for receiving the call and the subscriber information from an agent resident on a communication device operating on a communication network;
• computer code for forwarding the call and the subscriber information to the response center;
• and
• computer code for forwarding at least one alert message to at least one contact stored as at least one part of the subscriber information.

A communications transceiver comprising:

• a processor;
• and
• a memory unit operatively connected to the processor and including:
• computer code for receiving an identifier identifying the communication device;
• computer code for forwarding the identifier to a switch;
• computer code for receiving the subscriber information from a central server communicatively connected to the switch upon authentication of the communication device using the identifier;
• computer code for forwarding the subscriber information to a response center;
• and
• computer code for forwarding at least one alert message to at least one contact stored as at least one part of the subscriber information.

A communications transceiver comprising:

• a processor;
• and
• a memory unit operatively connected to the processor and including:
• computer code for receiving the call and the subscriber information from an agent resident on a communication device operating on a communication network;
• computer code for forwarding the call and the subscriber information to the response center;
• and
• computer code for forwarding at least one alert message to at least one contact stored as at least one part of the subscriber information.

A network architecture for providing subscriber information to a response center upon initiation of a call from a communication device operating on a communication network comprising:

• a communications transceiver configured to receive an identifier identifying the communication device;
• a switch communicatively connected to the communications transceiver equipment configured to receive the identifier upon forwarding of the identifier by the communications transceiver equipment;
• and
• a central server communicatively connected to the switch configured to transmit the subscriber information through the switch, to the communications transceiver equipment upon authentication by the central server of the communication device using the identifier,
• wherein the communications transceiver equipment forwards the subscriber information to a response center and substantially simultaneously forwards at least one alert message to at least one contact stored as at least one part of the subscriber information.