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US 2009/0158278 A1Published application
System, method, and apparatus for multi-channel user interaction
OwnerBrent De-Kay, Gil Perez +4inventors
InventorsBrent De-Kay, Gil Perez, Yossi Tamari, Gil Messerman, Misha Sklarz, Amir Sadras
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Abstract
A system and method for receiving a communication from a user over a communication channel, selecting and executing a bot, flow or procedure. The bot, flow or procedure to execute are selected by parameters such as the communication channel used, the device used by the user or a user profile.
Claims23
A method comprising:
- receiving a task request over one of a plurality of input communication channels;
- selecting based on said task request at least one execution module from a plurality of execution modules;
- executing said selected execution module to perform a task associated with said task request;
- formatting a response for transmission over one of a plurality of output communication channels, said response based on an output of the execution of said selected execution module;
- and
- transmitting said formatted response over said one output communication channel.
3 more elements
A system comprising:
- a plurality of execution modules, each adapted to perform at least one task;
- an input module for receiving a task request over one of a plurality of input communication channels;
- a selection module for selecting based on said task request at least one execution module from said plurality of execution modules;
- a formatting module for formatting a response for transmission over one of a plurality of output communication channels, said response based on an output of the execution of said selected execution module;
- and
- an output module for transmitting said formatted response over said one output communication channel.
3 more elements
Dependencies are inferred from the claim text.