Restoration of conversation stub for recognized experts
AssigneeInternational Business Machines Corporation
InventorsMichael Negley Abernethy, JR., Travis M. Grigsby
Life of this patent
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Abstract
Computer implemented method, system and computer usable program code for managing conversational input. A first conversation between a user of a communications device and a first party is monitored. A conversation stub that includes information relating to a topic of the first conversation is generated and stored. It is determined whether a second party of a second conversation between the user of the communications device and the second party has expertise regarding the topic of the first conversation. Responsive to determining that the second party has expertise regarding the topic of the first conversation, the conversation stub is presented to the user during the second conversation.
Claims20
A computer implemented method for managing conversational input, comprising:
- monitoring a first conversation between a user of a communications device and a first party;
- generating a conversation stub that includes information relating to a topic of the first conversation;
- storing the conversation stub;
- determining whether a second party of a second conversation between the user of the communications device and the second party has expertise regarding the topic of the first conversation;
- and
- responsive to determining that the second party has expertise regarding the topic of the first conversation, presenting the conversation stub to the user during the second conversation.
A computer program product, comprising:
- a computer recordable medium having computer usable program code for managing conversational input, the computer program product comprising:
- computer usable program code configured for monitoring a first conversation between a user of a communications device and a first party;
- computer usable program code configured for generating a conversation stub that includes information relating to a topic of the first conversation;
- computer usable program code configured for storing the conversation stub;
- computer usable program code configured for determining whether a second party of a second conversation between the user of the communications device and the second party has expertise regarding the topic of the first conversation;
- and
- responsive to determining that the second party has expertise regarding the topic of the first conversation, computer usable program code configured for presenting the conversation stub to the user during the second conversation.
A system for managing conversational input, comprising:
- a communications device;
- a monitoring mechanism for monitoring a first conversation between a user of the communications device and a first party;
- a conversation stub generator for generating a conversation stub that includes information relating to a topic of the first conversation;
- a storage for storing the conversation stub;
- a determining mechanism for determining whether a second party of a second conversation between the user of the communications device and the second party has expertise regarding the topic of the first conversation;
- and
- responsive to determining that the second party has expertise regarding the topic of the first conversation, a presenting mechanism for presenting the conversation stub to the user during the second conversation.
Dependencies are inferred from the claim text.