Policy and contract compliance system and method
AssigneeAmerican Express Travel Related Services Company, Inc.
InventorsRohit Arora, Bobby Chetal, Amit Sakhuja
Life of this patent
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Abstract
An integrated tool captures institutional and expert knowledge, then stores policy exclusion rules used to evaluate and enforce legal, regulatory, business and contract policy. Rules driven intelligent user interfaces enable efficient, validated and standardized entry of both policy exclusion rules and business operations plans to increase time and cost efficiency and lower risk. A rules engine evaluates business operation plans and identifies policy exclusions that should be enforced. A management information system automates methods and integrates tools to provide a tangible, integrated system.
Claims20
A method for determining customer eligibility comprising:
- receiving marketing campaign data related to a marketing campaign;
- obtaining exclusion data from an exclusion database;
- determining a list of exclusions based upon said exclusion data and said marketing campaign data;
- and,
- applying said list of exclusions to a customer database to create a campaign eligibility customer list related to said marketing campaign.
A machine-readable medium having stored thereon a plurality of instructions for determining customer eligibility, said plurality of instructions when executed by at least one processor, cause said processor to perform a method comprising the steps of:
- receiving marketing campaign data related to a marketing campaign;
- obtaining exclusion data from an exclusion database;
- determining a list of exclusions based upon said exclusion data and said marketing campaign data;
- and,
- applying said list of exclusions to a customer database to create a campaign eligibility customer list related to said marketing campaign.
A method for creating an exclusion database comprising:
- receiving exclusion data related to an exclusion policy;
- prompting for additional data based on said exclusion data;
- relating said exclusion data and said additional data to marketing campaign data elements to create a policy rule;
- validating said policy rule;
- and
- storing said policy rule in said exclusion database.
A method for managing a marketing campaign request comprising:
- submitting marketing campaign data related to a marketing campaign;
- submitting said marketing campaign request;
- receiving a policy exclusion list of applicable exclusions for said marketing campaign;
- and
- receiving a customer eligibility file representing customers not excluded by said applicable exclusions.
Dependencies are inferred from the claim text.