Automatic Service Vehicle Hailing and Dispatch System and Method

A method of dispatching a service vehicle comprising:

• A) receiving into a cellular telephone a spoken utterance from a customer indicating a requested location for a service vehicle;
• B) digitizing or coding in the cellular telephone the received spoken utterance;
• C) transmitting the digitized or coded spoken utterance as a data communication from the cellular telephone to a speech recognition system via a controller;
• D) identifying one or more pickup locations by interpreting the transmitted spoken utterance in the speech recognition system;
• E) transmitting the identified one or more pickup locations as a data communication from the speech recognition system to the cellular telephone via the controller;
• F) receiving at the cellular telephone a confirmation from the customer that one of the one or more pickup locations matches the requested location;
• G) transmitting the confirmed pickup location as a data communication from the cellular telephone to the controller;
• H) transmitting the confirmed pickup location from the controller to a vehicle dispatch system;
• I) matching the confirmed pickup location to a service vehicle in the vehicle dispatch system;
• and
• J) dispatching the matched service vehicle to the confirmed pickup location.

A method of dispatching a service vehicle comprising:

• receiving into a cellular telephone a spoken utterance from a customer indicating a requested location for a service vehicle;
• digitizing or coding in the cellular telephone the received spoken utterance;
• transmitting the digitized or coded spoken utterance as a data communication from the cellular telephone to a speech recognition system via a controller;
• identifying a pickup location by interpreting the transmitted spoken utterance in the speech recognition system;
• transmitting the identified pickup location as a data communication from the speech recognition system to the cellular telephone via the controller;
• receiving at the cellular telephone a correction from the customer to the pickup location;
• transmitting the corrected pickup location as a data communication from the cellular telephone to the controller;
• transmitting the corrected pickup location from the controller to a vehicle dispatch system;
• matching the corrected pickup location to a service vehicle in the vehicle dispatch system;
• and
• dispatching the matched service vehicle to the corrected pickup location.