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US 2009/0154686 A1Published application
Systems and methods for enhanced user communications
AssigneeInsideSales.com, Inc.
InventorsThomas Jeffrey Purdy, David Randal Elkington, Matthew Coston Parker
Life of this patent
Estimating the term…
Abstract
Systems and methods are disclosed for responding to user communications.
Claims23
A system to enhance telephonic communications with a user, the system comprising:
- a web server configured to provide a web page to a user, the web page comprising a session-specific telephone number;
- the web server further configured to collect web site interaction data during at least one browsing session by the user;
- a communication server further configured to associate a telephone call from the user to the session-specific telephone number, with the web site interaction data;
- and
- the communication server further configured to select or adjust a telephonic interaction with the user according to the web site interaction data.
2 more elements
A method to enhance telephonic communications with a user, the method comprising:
- providing a session-specific telephone number to a user via a web page;
- associating a telephone call from the user to the session-specific telephone number with web site interaction data collected for the user during at least one browsing session;
- and
- selecting or adjusting a telephonic interaction with the user according to the web site interaction data.
1 more element
A system to enhance responses to user communications, the system comprising:
- a web server configured to provide a web page to a user, the web page comprising a session-specific response address;
- the web server further configured to collect web site interaction data for the user during at least one browsing session by the user;
- the communication server further configured to associate communication from the user to the session-specific response address with the web site interaction data;
- and
- the communication server further configured to select or adjust an interaction with the user according to the web site interaction data.
2 more elements
A method to enhance responses to user communications, the method comprising:
- providing a session-specific response address to a user via a web page;
- receiving a communication from the user via the session-specific response address;
- and
- associating the communication from the user with web site interaction data for the user, the web site interaction data comprising data collected for the user during at least one browsing session;
- and
- selecting or adjusting an interaction with the user according to the web site interaction data.
3 more elements
A method to provide enhanced user data, the method comprising:
- receiving web site interaction data for a user, the web site interaction data comprising data collected during at least one browsing session;
- receiving user-specific data collected in response to communication initiated by the user to a session-specific response address, wherein the session-specific response address was provided to the user via a web page during the at least one browsing session;
- merging the user-specific data with the web site interaction data to provide enhanced user data;
- and
- storing the enhanced user data.
2 more elements
Dependencies are inferred from the claim text.