Routing incipient transactions based on experiential data
AssigneeMerced Systems, Inc.
InventorTodd O. Dampier
Life of this patent
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Abstract
A method of routing a received incipient transaction to an organization entity includes processing experiential data of a fact collection regarding past transactions, including processing experiential data regarding past transactions involving an initiator of the incipient transaction and experiential data regarding transactions handled by organizational entities. At least one routing rule is evaluated in view of the experiential data processing, to make a routing determination. The incipient transaction is routed, for completion, to one of the organizational entities based on the routing determination. Furthermore, experiential data regarding completion of the incipient transaction, may be fed back to the fact collection.
Claims18
A method of making a routing determination that is usable to route a received incipient transaction to an organizational entity, comprising:
- processing experiential data of a fact collection regarding past transactions, including processing experiential data regarding past transactions involving an initiator of the incipient transaction and experiential data regarding transactions handled by organizational entities;
- and
- evaluating at least one routing rule in view of the experiential data processing, to make the routing determination.
A transaction routing determining system comprising at least one computing device, configured to make a routing determination that is usable to route a received incipient transaction to an organizational entity, the at least one computing device configured to:
- process experiential data of a fact collection regarding past transactions, including processing experiential data regarding past transactions involving an initiator of the incipient transaction and experiential data regarding transactions handled by organizational entities;
- and
- evaluate at least one routing rule in view of the experiential data processing, to make the routing determination.
Dependencies are inferred from the claim text.