Notification in a virtual receptionist method and system
OwnerBrandon Reid Birtcher, Andrew Ryan Shelansky +1inventors
InventorsBrandon Reid Birtcher, Andrew Ryan Shelansky, Brandon Bartley Stuut
Life of this patent
Estimating the term…
Abstract
A method of notification in a virtual receptionist system. The method begins by determining that a guest has arrived. The guest is determined without active participation from the guest. An alert is activated for each greeter in a plurality of greeters designated to greet guests. It is determined whether any greeter has acknowledged a corresponding alert. Thereafter, alerts corresponding to each greeter are de-activated when there is an acknowledgment.
Claims20
A method of notification, comprising:
- determining that a guest has arrived, wherein said determining is made without active participation from said guest;
- activating an alert for each greeter in a plurality of greeters designated to greet guests;
- determining whether any greeter has acknowledged a corresponding alert;
- and
- de-activating alerts corresponding to each greeter when an acknowledgement has been determined.
A method of notification, comprising:
- determining that a customer needs assistance at a location;
- determining a subset of a plurality of assistance providers designated to provide assistance to customers, each of said subset satisfying at least one condition;
- activating an alert for each of said subset;
- determining whether any of said subset has acknowledged a corresponding alert;
- and
- deactivating alerts corresponding to each of said subset when there is an acknowledgement.
A system for notification, comprising:
- a detection system for determining that a guest has arrived, wherein said determining is made without active participation from said guest;
- an alert means for each greeter designated to greet guests;
- a control unit coupled to said detection system and each of said alert means, said control unit for activating an alert means for each greeter designated to greet guests when a guest has arrived;
- an acknowledgment monitor coupled to said control unit for determining whether any greeter has acknowledged a corresponding alert means;
- wherein said control unit is capable of de-activating alert means corresponding to each greeter when an acknowledgement has been determined.
Dependencies are inferred from the claim text.