Business Process Management System and Method

A business process management system comprising:

• a rules engine configured to define a workflow for a business process, wherein the business process is selected from at least one of a consumer loan, commercial loan and a mortgage;
• a workflow queue configured to track actions needed to be completed in the workflow;
• an items needed management module configured to present a user with a list of items needed for the workflow, wherein the items needed management module is configured to remind the user of overdue items needed;
• a productivity analysis module configured to measure performance of actions in the workflow queue;
• and
• wherein the items needed management module is configured to track both pre-closing and post-closing items in the workflow.