Goal driven exception management and actionable recommendation system for retailer and supplier applications

Abstract

Methods, systems, and apparatus, including computer program products, for providing recommendations in a retail environment. A recommendation system includes a centralized knowledge base including one or more rules for defining logic to provide recommendations based on one or more detected system alerts, an alert engine for determining alert conditions in a retail presence including out of stock conditions, a root cause engine for determining one or more root causes for out of stock conditions that are detected, a mapping engine for mapping between alerts and recommendations, and a recommendation engine for issuing one or more recommendations associated with given alerts and determined root causes.

Dependencies are inferred from the claim text.