Methods and Apparatus for Directory Enabled Network Services

A method comprising:

• running a wizard program, the wizard program adapted, responsive to a received indication of network congestion, cause additional network bandwidth to be automatically ordered at an end of a budget cycle of a company, the indication of network congestion received prior to the end of the budget cycle, the additional network bandwidth ordered based upon a rule defined in a master customer profile, the rule indicative of a customer-provided instruction to order additional bandwidth upon occurrence of an event indicative of network congestion, the wizard program adapted to create a reporting rule in the master customer profile, the reporting rule adapted to, responsive to an automatic detection that a ratio of denial of service traffic relative to all traffic exceeds a customer set ratio, automatically report the denial of service traffic to the customer.

A method comprising:

• responsive to a determination that a permanent virtual circuit is operating at a data rate in excess of a committed information rate, automatically reporting that the permanent virtual circuit of a customer has been automatically upgraded, the permanent virtual circuit automatically upgraded responsive based upon a defined rule stored in a master user profile, the defined rule adapted to cause an addition of a channel that causes a count of channels to exceed a threshold of channels, which causes an automatic order to transfer existing channels to a new trunk.