Apparatus and methods for workflow management and workflow visibility
OwnerDarren B. Macerinventor
Life of this patent
Estimating the term…
Abstract
A system for viewing and managing work flow. The system includes at least one processor and memory configured to track time requirements for each of a plurality of jobs, compile and display the time requirements relative to current time in a plurality of managerial-level views, and in each view, indicate status of the jobs relative to the time requirements.
Claims20
A system for viewing and managing work flow in an enterprise in which a plurality of persons may be assigned jobs, the system comprising at least one processor and memory configured to:
- receive a plurality of requests for performance of jobs;
- associate each of the jobs with a projected time by which the job is to be completed and with a person assigned to complete the job;
- associate each of the plurality of persons with one of a plurality of groups, each group subject to a plurality of levels of oversight;
- use the projected times to determine a current work load of each person and a current work load of each group;
- and
- use the projected times and current work loads to provide a plurality of views, each view providing at an oversight level associated with the view, current status information as to capacity for additional work.
A system for viewing and managing work flow in an enterprise in which a plurality of persons may be assigned jobs, the system comprising at least one processor and memory configured to:
- receive a plurality of requests for performance of jobs;
- associate each of the jobs with a projected time by which the job is to be completed and with a person assigned to complete the job;
- associate each of the plurality of persons with one of a plurality of groups, each group subject to one or more levels of oversight;
- use the projected times to determine a current work load of each person and a current work load of each group;
- and
- use the projected times and current work loads to provide a plurality of views, each view providing current status information as to at least one of the jobs at an oversight level associated with the view.
A method of viewing and managing work flow in an enterprise in which a plurality of persons may be assigned jobs, the method comprising:
- receiving a plurality of requests for performance of jobs;
- associating each of the jobs with a projected time for job completion and with a person assigned to complete the job;
- identifying one or more of the assigned persons as being present at a work location of the enterprise;
- using one or more of the projected times to determine a current work status for each identified person and a current work status for the work location;
- and
- providing a view representing the one or more identified persons relative to the work location, the view further representing the current work statuses.
Dependencies are inferred from the claim text.