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AssigneeInternational Business Machines Corporation
InventorsMoonish Badaloo, Kavita Chavda, Matthew Denesuk, Leslie M. Ernest, Felicia A. Hochheiser, Joanne L. Martin
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A solution for managing a service engagement is provided. A service delivery model for the service engagement is defined within an engagement framework. The engagement framework, and consequently the service delivery model, can include a hierarchy that comprises a service definition, a set of service elements for the service definition, and a set of element tasks for each service element. The set of element tasks can be selected from a set of base tasks, each of which defines a particular task along with its input(s), output(s), and related asset(s). As a result, service engagements can be managed in a consistent manner using a data structure that promotes reuse and is readily extensible.
A method of managing a service engagement, the method comprising:
A system for managing a service engagement, the system comprising:
A computer program comprising program code stored on a computer-readable medium, which when executed, enables a computer system to implement a method of managing a service engagement, the method comprising:
A method of generating a system for managing a service engagement, the method comprising:
Dependencies are inferred from the claim text.