Systems and Methods for Storing Interaction Data

A system located at a host, comprising:

• memory;
• software stored in the memory;
• and
• a processor;
• wherein the software is configured to instruct the processor to cause communications data to be stored at the host, wherein the communications data corresponds to a communication involving a customer center agent at a customer center located remotely from the host;
• and
• wherein the software is configured to instruct the processor to cause the communications data to be delivered to a device located at the customer center.

A computer readable storage medium for storing customer center communications data, comprising:

• logic configured to receive communications data at a host, wherein the communications data corresponds to a communication involving a customer center agent at a customer center located remotely from the host, wherein the communications data includes audio data and visual data;
• logic configured to record the audio data at the host;
• logic configured to provide the audio data to a device located at the customer center;
• logic configured to record, at the host, the visual data;
• and
• logic configured to correlate the visual data with the audio data.