US 2008/0301016 A1 · Method, System, and Computer Program Product for Customer Linking and Identification Capability for Institutions

Abstract

In an enterprise where a database maintains multiple accounts for one or more business customers, a method, system, and computer program product correctly links accounts which are associated with a single location of a common business. Further hierarchical linkages are established between accounts associated with multiple locations of the common business. The linkages are established via matching rules, the matching rules including provisions for optimizing the quality of the account data, integrating account-related data from external sources, and assigning quality-of-matching factors to different kinds of account data. Both internal and external account data are utilized to create an integrated view, or “business demographics”, of the business structure of the single common business shared by the linked, hierarchically-related accounts. Separate accounts of separate businesses which are nonetheless related accounts may be associated with each other. Feedback loops may be used to correct both erroneous data and the linking rules.

Claims30

Dependent claims

A method of managing accounts stored by an enterprise, wherein said accounts are accounts of at least one business customer of a plurality of business customers of the enterprise, comprising:

identifying a plurality of accounts associated with a single location of the at least one business customer;
linking the plurality of accounts associated with the single location;
repeating said identifying and linking steps for a plurality of single locations of the at least one business customer, wherein a first identification and linkage is made to link a plurality of accounts of a first location of the at least one business customer and a second identification and linkage is made to link a plurality of accounts of a second location of the at least one business customer;
creating a hierarchical relationship between at least an account of the first location and at least an account of the second location;
and
capturing business demographics for the linked accounts of the at least one business customer.

3 more elements

A system for managing accounts stored by an enterprise, wherein said accounts are accounts of at least one business customer of a plurality of business customers of the enterprise, comprising:

a processor;
and
a memory in communication with the processor, the memory storing a plurality of processing instructions for directing the processor to:
(a) identify a plurality of accounts associated with a single location of the at least one business customer;
(b) link the plurality of accounts associated with the single location;
(c) repeat steps (a) and (b) for a plurality of single locations of the at least one business customer, wherein a first identification and linkage is made to link a plurality of accounts of a first location of the at least one business customer and a second identification and linkage is made to link a plurality of accounts of a second location of the at least one business customer;
(d) create a hierarchical relationship between at least an account of the first location and at least an account of the second location;
and
(e) capture business demographics for the linked accounts of the at least one business customer.

6 more elements

A computer program product comprising a computer usable medium having control logic stored therein for causing a computer to manage accounts stored by an enterprise, wherein said accounts are accounts of at least one business customer of a plurality of business customers of the enterprise, said control logic comprising:

first computer readable program code means for causing the computer to identify a plurality of accounts associated with a single location of the at least one business customer;
second computer readable program code means for causing the computer to link the plurality of accounts associated with the single location;
third computer readable program code means for causing the computer to repeat said identifying and linking steps for a plurality of single locations of the at least one business customer, wherein a first identification and linkage is made to link a plurality of accounts of a first location of the at least one business customer and a second identification and linkage is made to link a plurality of accounts of a second location of the at least one business customer;
fourth computer readable program code means for causing the computer to create a hierarchical relationship between at least an account of the first location and at least the account of a second location;
fifth computer readable program code means for causing the computer to capture business demographics for the linked accounts of the at least one business customer;
and
sixth computer readable program code means for causing the computer to determine for a first account which is not linked to a second account and which is not in a hierarchical relationship with the second account that an association exists between the first account and the second account, and for causing the computer to create an associative link between the first account and the second account.

4 more elements

Dependencies are inferred from the claim text.

Method, System, and Computer Program Product for Customer Linking and Identification Capability for Institutions

Life of this patent

Method, System, and Computer Program Product for Customer Linking and Identification Capability for Institutions

Life of this patent

Abstract

Claims30