System and method for structuring information
AssigneeTalkflow Systems, LLC
InventorsRandal J. Kirk, Julian P. Kirk, Eric Lieberman
Life of this patent
Estimating the term…
Abstract
A translational language system and method for structuring irregular, or unstructured, information are provided. The language system comprising at least one compulsory characteristic for defining a particular nuance of an irregular communication; and at least one term or phrase corresponding to the at least one compulsory characteristic for further defining the particular nuance of the irregular communication.
Claims53
A translation language for structuring irregular information, comprising:
- at least one compulsory characteristic for defining a particular nuance of an irregular communication;
- and
- at least one term or phrase corresponding to the at least one compulsory characteristic for further defining the particular nuance of the irregular communication.
The translation language of claim one wherein the at least one compulsory characteristic relates to at least one organizationally relevant meaning.
A system for structuring information, comprising:
- means for encountering information;
- and
- means for structuring the information by translating or interpreting it using a translation language.
A process for structuring unstructured information, comprising:
- receiving unstructured information;
- and
- structuring the unstructured information by translating it using a translation language, the translation language comprising a predetermined number of compulsory characteristics relating to particular nuances of the unstructured information.
A process for structuring information, comprising:
- receiving information content in a first language;
- and
- translating the information content to a second language by associating at least one particular nuance of the information's content to at least one part of the speech of the second language.
A process for structuring communication or information using a translation language, comprising:
- creating at least one part of speech of a translational language for use in translating incoming information;
- and
- associating at least one particular nuance of the incoming information with the at least one part of speech.
A method for structuring communication/information, comprising:
- receiving information/communication in a first language;
- translating the information/communication to a finite number of characteristics in a second language based on the information/communication's content;
- and
- structuring the information/communication based on the particular combination of characteristics.
A process for translating an incoming communication, comprising:
- receiving a communication;
- winnowing the communication down to a predetermined number of characteristics using a translation language, the translation language comprising a predetermined number of organizationally relevant compulsory characteristics relating to particular nuances of the unstructured information;
- and
- determining the meaning of the incoming communication based on the predetermined number of organizationally relevant compulsory characteristics.
A method for translating incoming communications, comprising:
- receiving an incoming communication;
- forwarding the incoming communication to a live operator for translation;
- and
- learning how to translate similar incoming communications in the future using a translation language, the translation being based on the live operator's resolution.
A process for structuring information, comprising:
- encounter unstructured information;
- determining whether the unstructured information is processable;
- forwarding the information to a live agent for processing using a translational language;
- and
- learning how to process similar unstructured information in the future based on the live agent's resolution.
A method for processing incoming communications, comprising:
- receiving an incoming communication;
- translating all or part of a percentage of the incoming communication using a human agent utilizing a translation meta language, the translation meta language comprising a predetermined number of compulsory characteristics relating to particular nuances of the unstructured information;
- assessing how the incoming communication has been or is being processed by the human agent or other human operators;
- and
- refining all or part of the automated translation system based on such assessment.
A method for structuring information, comprising:
- encountering unstructured information;
- translating all or part of the unstructured information;
- and
- refining the translation of all or part of the unstructured information based on a live agent's translation of all or part of the unstructured information.
A method for translating recursive information comprising:
- encountering recursive information;
- translating all or part of the recursive information;
- and
- refining the translation of all or part of the recursive information based on a live agent's translation of all or part of the recursive information.
A method for structuring information, comprising:
- encountering audio or visual information;
- and
- translating all or part of the audio or visual information using a translation language.
A method for systematically describing and structuring information, comprising:
- encountering audio or visual information;
- and
- describing or classifying the said information using a meta (or translational) language system in order to improve accessibility and utility of said information.
A system for structuring information, comprising:
- means for encountering audio or visual information;
- and
- means for translating all or part of the audio or visual information using a translation language.
A method for processing a search request, comprising:
- receiving a request for information from a user;
- translating the request for information into an organizationally relevant format;
- resolving the organizationally relevant format against a database of information;
- and
- providing the user with information responsive to the request for information.
A system for processing information, comprising:
- a reception module for receiving incoming audio or visual information;
- and
- a translation module for translating the incoming audio or visual information using a translation language.
A system for processing a request for information, comprising:
- a reception module for receiving a request for information;
- and
- a refining module for refining the search request to an organizationally relevant format using a translation language.
Dependencies are inferred from the claim text.