Online Video Operator Management System

A method for increasing sales in an internet environment comprising:

• a) tracking the progress of a customer through a website;
• b) monitoring the activities of the customer when the checkout portion of the website has been accessed;
• c) alerting a live operator that a customer has reached the check out portion of the website;
• and
• d) opening a window on the checkout page of the website wherein the customer sees and hears the live operator.

A communication system comprising:

• a) a website having a computer customer graphical user interface;
• b) an operator connected to the website by an operator graphical user interface;
• c) at least one display window in the customer interface, wherein said display window displays an object selected from a list consisting of:
• a live video feed of the operator and a pre-recorded video clip of the operator;
• d) at least one form of communication between said customer and said operator, wherein the communication may be selected from a list consisting of:
• live text chat, live video conference, pre-recorded video messages, third party intervention, and changing the appearance of the customer interface;
• and
• e) mapping software for tracking prior visits to locations on the website, current location on the website and past interactions with the operator.

A system for simulating a live store experience on an internet website comprising:

• a) providing a window on the pages of the website that shows video of a live operator;
• b) providing a chat interface allowing the customer to type inquiries of the operator;
• c) providing a customer interface to the operator allowing the operator to choose to respond to the inquiry from the customer by either playing a prerecorded response or answering with a live audio and video streaming response;
• and
• d) tracking prior responses and inquiries so that the operator can communicate with customer so they perceive that they are all having a live conversation simultaneously.