Utilities Module for Proactive Maintenance Application
AssigneeBellSouth Intellectual Property Corporation
InventorElizabeth Ann Beamon
Life of this patent
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Abstract
A method of managing proactive maintenance tasks for a communication system. The method includes storing proactive maintenance tasks and searching the tasks using at least one search criteria. Deletion of a proactive maintenance tasks is permitted if the proactive maintenance task has not been sent to a technician dispatch module which dispatches proactive maintenance tasks to technicians. Exclusion of proactive maintenance tasks is permitted if the proactive maintenance task has been sent to the technician dispatch module.
Claims17
A method of managing proactive maintenance tasks for a communication system, the method comprising:
- storing proactive maintenance tasks;
- searching the tasks using at least one search criteria;
- permitting deletion of proactive maintenance tasks if the proactive maintenance task has not been sent to a technician dispatch module;
- permitting exclusion of proactive maintenance tasks if the proactive maintenance task has been sent to the technician dispatch module;
- automatically updating a centralized database with a status of the proactive maintenance task.
A system configured for predicting proactive maintenance of a communication system, the system comprising:
- a database stored in memory, the database storing information associated with the communications network;
- a processor capable of processing information stored in the database and of generating predicted proactive maintenance;
- and
- a utilities module for managing the predicted proactive maintenance, the managing including;
- storing proactive maintenance tasks;
- searching the tasks using at least one search criteria;
- permitting deletion of proactive maintenance tasks if the proactive maintenance task has not been sent to a technician dispatch module;
- permitting exclusion of proactive maintenance tasks if the proactive maintenance task has been sent to the technician dispatch module;
- automatically updating a centralized database with a status of the proactive maintenance task.
A computer program product for proactively maintaining a communications system;
- comprising:
- a computer-readable medium;
- and
- a utilities module stored on the medium, the utilities module managing proactive maintenance tasks, the managing including;
- storing proactive maintenance tasks;
- searching the tasks using at least one search criteria;
- permitting deletion of proactive maintenance tasks if the proactive maintenance task has not been sent to a technician dispatch module;
- permitting exclusion of proactive maintenance tasks if the proactive maintenance task has been sent to the technician dispatch module;
- automatically updating a centralized database with a status of the proactive maintenance task.
Dependencies are inferred from the claim text.