Voice Communications Menu
AssigneeAT&T Delaware Intellectual Property, Inc. (fka BellSouth Intel Prop Corporation)
InventorsScott T. Stillman, Jennifer A. Crowe
Life of this patent
Estimating the term…
Abstract
Methods and systems are described for providing a telecommunications services menu accessible via a voice interactive system, such as a voice services node. A subscriber accesses a voice communications menu by accessing a voice services node. The voice services node queries a customer profile database to obtain a list of telecommunications services available to the subscriber. At the voice services node, a voice prompt is constructed for providing the subscriber a voice menu of the available services. After the subscriber receives the voice prompt of menu items, the subscriber may select a service from the provided menu.
Claims29
A method of providing a telecommunications services menu accessible via a voice interactive system, comprising:
- placing a call at a subscriber switch for voice interactive services;
- routing the call to a network component for voice interactive services;
- receiving a request at the network component for a voice menu of available telecommunications services;
- at the network component, querying a subscriber customer profile for a list of telecommunications services available to the subscriber;
- returning the list of telecommunications services available to the subscriber from the customer profile to the network component;
- at the network component, constructing a voice prompt for providing the list of telecommunications services available to the subscriber;
- and
- providing the list of telecommunications services available to the subscriber.
A method of providing a telecommunications services menu accessible via a voice interactive system, comprising:
- receiving a request at a telecommunications system voice services node for a voice menu of available telecommunications services;
- at the voice services node, querying a subscriber customer profile database for a list of telecommunications services available to the subscriber;
- receiving the list of telecommunications services available to the subscriber from the customer profile;
- at the voice services node, creating voice menu of available telecommunications services from the list of telecommunications services available to the subscriber;
- providing the voice menu of available telecommunications services to the subscriber;
- receiving a subscriber selection of one or more available services from the menu of available telecommunications services;
- and
- providing the selected service to the subscriber.
A system for providing a telecommunications services menu accessible via a voice interactive system, comprising:
- a telecommunications system voice services node operative
- to receive a request at for a voice menu of available telecommunications services;
- to query a subscriber customer profile database for a list of telecommunications services available to the subscriber;
- to receive the list of telecommunications services available to the subscriber from the customer profile;
- to create voice menu of available telecommunications services from the list of telecommunications services available to the subscriber;
- and
- to provide the voice menu of available telecommunications services to the subscriber;
Dependencies are inferred from the claim text.