Method and system for minimizing risk in contact center management contracts
AssigneeInternational Business Machines Corporation
InventorsChing-Hua Chen-Ritzo, Daniel Connors, Laura Wynter
Life of this patent
Estimating the term…
Abstract
A method (and system) for contact center management contract evaluation including determining a potential profitability/risk for contact center management based upon a proposed contract term between one of a client and a service provider, and a service provider and a vendor.
Claims20
A method of contact center management contract evaluation, comprising:
- determining a potential profitability/risk for contact center management based upon a proposed contract term between one of:
- a client and a service provider;
- and
- a service provider and a vendor.
A system for contact center management contract evaluation, comprising:
- a potential profitability/risk determiner that determines a potential profitability/risk for contact center management based upon a proposed contract term between one of:
- a client and a service provider;
- and
- a service provider and a vendor.
A system for contact center management contract evaluation, comprising means for determining a potential profitability/risk for contact center management based upon a proposed contract term one of:
- a client and a service provider;
- and
- a service provider and a vendor.
Dependencies are inferred from the claim text.