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AssigneeRedknee Inc.
InventorsArvie Kwan, Christopher Robert McRaild, Bohdan Zabawskyj
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A telecommunications subscriber profile management method for a telecommunications subscriber profile management system including a customer service representative (“CSR”) terminal. The terminal presents subscriber profile data in a common user interface format. The terminal receives input in a common format, the input representing commands for management of said subscriber profile data. The system includes at least two disparate network elements, each element having a common function. Each of the elements for stores respective portions of subscriber profile data, in disparate formats. The method preferably includes: (i) connecting to the customer service representative terminal; (i) interfacing with each of the disparate network elements; (iii) collecting, routing, and formatting data exchanges between the terminal and the network elements; and (iv) configuring the subscriber profile data in a common format for the terminal while respective portions of the subscriber profile data are configured for storage in disparate formats respective to each the network element.
A telecommunications subscriber profile management method for a telecommunications subscriber profile management system, said system including a customer service representative (“CSR”) terminal, said terminal configured to present subscriber profile data in a common user interface format, said terminal further configured to receive input in a common format, said input representing commands for management of said subscriber profile data, said system including at least two disparate network elements, each of said network elements having a common function, each of said elements for storing respective portions of said subscriber profile data, each of said elements configured to store said subscriber profile data in disparate formats, said method comprising the steps of:
Dependencies are inferred from the claim text.